Common questions.
Can't find your answer? Call us at (772) 879-9800 or send a quote request.
Is there a minimum order?
No minimum on DTF printing, so one-offs are welcome. Screen printing gets more cost-effective as quantities go up. Ask us and we will recommend the best method for your quantity.
How long does an order take?
It depends on the method, quantity and how quickly the proof is approved. Tell us your deadline on the quote form and we will confirm whether we can meet it.
Do I get to see a proof?
Yes. We send a mock-up for every custom order, and nothing is printed until you approve it.
What artwork do you need?
A high-resolution PNG, PDF, AI or EPS works best. If you only have a low-quality image, send it anyway and we will let you know what we can do.
Which method should I choose?
Screen printing for bigger runs with solid colours, embroidery for workwear and hats, DTF for one-offs and full colour, and laser engraving for drinkware, awards and patches. We are happy to recommend one.
Can I supply my own garments?
Ask us. We can often decorate customer-supplied items, depending on the material and method.
Do you do vehicle lettering?
Yes. Send photos of your vehicle and your logo, and we will mock up a layout and quote it.
Do you ship, or can I pick up?
Both. We ship worldwide, or you can pick up from our shop at 861 SW Lakehurst Dr, Ste B in Port St. Lucie.
I have already placed an order. Who do I contact?
Email orders@dragonflymerch.com and include your order number. That inbox goes straight to our production team, who handle your proof, progress updates, pickup and shipping. Questions about an invoice or payment go to accounting@dragonflymerch.com.